Microsoft Merchant Center Feed Rejection Issues in Conversios MS App
Feed rejections usually happen due to missing or mismatched product data.
Price Issues
What usually happens
- Product has no price
- Price mismatch between Shopify and Merchant Center
What to check
- Ensure the product has a valid price in Shopify
- Save the product and sync the feed again
Product Out of Stock
What usually happens
- Inventory is zero
- Product is unavailable
What to check
- Update inventory in Shopify
- Ensure product status is Active
- Sync the feed again
Image Issues
What usually happens
- Missing product image
- Low-quality or broken images
What to check
- Add at least one clear product image
- Avoid blurry or placeholder images
- Save and sync again
Product Title or Description Issues
What usually happens
- Promotional words like “FREE”, “SALE”, “50% OFF”
What to check
- Use clean, descriptive product titles
- Remove promotional text
- Keep descriptions factual
Product Page Not Accessible
What usually happens
- Product page not published
- Storefront password enabled
What to check
- Open the product URL in a browser
- Ensure the product is published
- Disable storefront password if the store is live
Currency or Country Mismatch
What usually happens
- Store currency does not match feed country
What to check
- Verify Shopify store currency
- Ensure feed country matches your target market
Restricted Products
Microsoft restricts certain product categories, such as:
- Adult products
- Weapons
- Alcohol
- Medical or health-related claims
Exclude restricted products when creating the feed.
Variant Issues
What usually happens
- Variants missing price, image, or inventory
What to check
Each variant must have:
- Price
- Image
- Inventory
Fix issues in Shopify and sync again.
Feed Not Updating
What usually happens
- Shopify product changes not reflected in Merchant Center
What to do
- Click Sync Now
- Keep Auto Sync enabled
Where to See Exact Errors
- Open Microsoft Merchant Center
- Go to Products → Diagnostics
- Click on a rejected product to see the exact issue
Still Stuck?
In most cases, feed rejections are caused by product data or Merchant Center verification, not the app.
If you need help:
- Verify your Merchant Center setup
- Re-sync the feed
- Contact support
Help: [email protected]