Thank you for purchasing our products or subscribing to our services from CONVERSIOS SYSTEMS LLC. We value your business and aim to ensure your satisfaction with our offerings.
You can always review your subscription details by logging into your Customer Dashboard in the header section.
Refund Eligibility
- Initial Subscription Payment: We stand by the value of our product and offer a refund within 15 calendar days of purchase if it differs from your expectations. You can refer to your next due date under the Account Settings within the Conversios Plugin. Please see the screenshot below for reference.
- Renewal Payments: Refunds are not eligible for renewal payments if the payment has already been made.
Downgrade and Cancellation Policy
- Downgrade to Free Subscription: To downgrade your subscription to a free plan at the next renewal, please email us at [email protected] at least seven (7) working days before your renewal date. We will ensure no further payments are deducted, and your subscription is downgraded accordingly.
- Cancellation Requests: You must also email your cancellation request at least seven (7) working days before your renewal date. Requests received within a week of the renewal date may not be processed. After cancellation, your subscription will be moved to a free plan with limited features.
Encouragement to Evaluate
- WordPress/Woocomerce: We encourage our customers to fully explore and evaluate our products and services within the first 15 days of purchase to ensure they meet your needs.
- Shopify: For details on the trial period of our Apps, please refer to the Shopify App Store.
Contact Us
If you have any questions or need further assistance, please email us at [email protected]. We are here to help.
Important Notes
- No Refunds for Renewals: Please note that no refund requests will be accepted if the renewal has already been processed. This policy is in place to maintain consistency and fairness across all our customers.
- Requesting a Refund: To request a refund, please get in touch with us via our support email([email protected]) with a detailed reason for the refund. We aim to respond within 24-48 working hours.
- Third-party Compatibility: We do not bear responsibility for the incompatibility of our products with third-party software, except those specified as compatible in the product description.
