Privacy Policy

WHAT INFORMATION DO WE COLLECT FROM YOU?

1. We collect personal information that You voluntarily provide to us when You register on our website, express an interest in obtaining information about us or our Product, or participate in activities on the Website or otherwise when You contact us.
2. The personal information that we collect depends on the context of Your interactions with us and the Website, the choices You make and the Products and features You use. The personal information we collect includes the following:
   1. Personal Information: We collect names, email addresses, phone number, Refresh token, Access token, business e-mail, business domain and location.
   2. Payment Data: We collect Your Transaction number and Payment reference number if You make purchase.
3. All personal information that You provide to us must be true, complete and accurate, and You must notify us of any changes to such personal information
4. Information automatically collected when You visit our Website and use our Product
   1. We automatically collect certain information when You visit, use or navigate our website/product. This information includes device and usage information being Your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when You use our website/product. This information is primarily needed to maintain the security and operation of our Website/product, and for our internal analytics and reporting purposes.
   2. We also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy: https://conversios.io/privacy-policy/cookiepolicy/
   3. The information we collect includes:
      1. Log and Usage Data. Log and usage data is Product-related, diagnostic, usage and performance information our servers automatically collect when You access or use our Website/Product and which we record in log files. Depending on how You interact with us, this log data includes Your IP address, device information, browser type and settings and information about Your activity in the Website (the date/time stamps associated with Your usage, pages and files viewed, searches and other actions You take such as which features You use), device event information ( system activity, error reports (sometimes called 'crash dumps') and hardware settings).
      2. Device Data. We collect device data such as information about Your computer, phone, tablet or other device You use to access the Website/download and use our product. Depending on the device used, this device data may include information such as Your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
      3. Location Data. We collect location data such as information about Your device's location, which can be either precise or imprecise. The amount of information we collect depends on the type and settings of the device You use to access the Website/ download and use our product. For example, we use GPS and other technologies to collect geolocation data that tells us Your current location (based on Your IP address). You can opt out of this either by refusing access to the information or by disabling Your Location setting on Your device. Note however, if You choose to opt out, You will not be able to use certain aspects of our Product.
      4. Please contact [email protected] in case of any query.

OUR GTM CONTAINER & DATA BRIDGE

Our container speeds up onboarding and acts as a simple data bridge—we do not own your data. While you cannot edit the Conversios-managed container directly, you can switch to your own GTM account. Our system will automatically generate all required Tags, Triggers, and Variables for you.

EU CONSENT & CONFIGURATION SUPPORT

We are committed to providing configuration support to help you manage EU consent requirements. However, because every business has unique legal needs, you retain full control and final responsibility for ensuring your setup adheres to GDPR and local laws. Our tools facilitate compliance but do not constitute legal advice. You acknowledge that Conversios serves solely as a technical provider and accepts no liability for regulatory penalties or legal actions resulting from your specific configuration or usage.

WHAT USERS’ DATA DO WE TRACK AND TRANSMIT? OR WHAT USERS’ DATA DO WE ACCESS VIA GOOGLE? OR WHAT USERS’ DATA CAN WE ACCESS VIA ACCESS TOKEN AND REFRESH TOKEN?

1. We track and transmit User behaviour data to Your Google Analytics Account, Google Ads Account or Google Merchant Center Account on real time basis the list of the User behaviour data is as under:
   1. Shopping Behaviour data of Users: product view, product click, product detailed view
   2. Checkout Behaviour data of Users: Buy now, add to cart, remove from cart, price of product, discount, quantity of product, product ID, order ID, level of data filled in by Users, Location, City, Pin code, the level up to which the User fills in the data on the order placing page without making payment.
   3. We can access the data defined in 2.1.1. and 2.1.2 via Your Google Analytics Account, Google Ads Account or Google Merchant Center Account. We can programmatically create and access all the dimensions and metrics available in your GA4 property. This access allows us to enhance our Product's reporting capabilities & accuracy, including the potential introduction of built-in custom reports, ensuring a better experience for you.
   4. Please contact [email protected] in case of any query.

HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Website/product for a variety of business purposes as described below. We process Your personal information for these purposes towards our legitimate business interests and in order to enter into or perform a contract with You, with Your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on, next to each purpose listed below. We use the information we collect or receive for the following:

1. Post testimonials. We post testimonials on our Website that may contain Your personal information. Prior to posting a testimonial, we obtain Your consent to use Your name and the content of such testimonial. If You wish to update, or delete Your testimonial, please contact us at [email protected] and be sure to include Your name, testimonial location, and contact information.
2. Request Feedback. We use Your information to contact You and request for Feedback about Your experience of the use of our Product.
3. Manage Your accounts. We use Your information for the purposes of managing Your account with us and keeping it in working order.
4. Fulfil and manage Your orders. We use Your information to fulfil and manage Your Product orders, payments, returns, and exchanges made through the Website.
5. Administer prize draws and competitions. We use Your information to administer prize draws and competitions when You elect to participate in our competitions.
6. Deliver and facilitate delivery of Product to You. We use Your information to provide You with the product and facilitate its delivery to You.
7. Respond to Your inquiries/offer support to You. We use Your information to respond to Your inquiries and solve any potential issues You have with the use of our Product.
8. Send You marketing and promotional communications. We and/or our third-party marketing partners may use Your personal information You send us, for our marketing purposes, as long as this is in accordance with Your marketing preferences. For example, when expressing an interest in obtaining information about us or our website/product, subscribing to marketing or otherwise contacting us, we collect personal information from You. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
9. For other business purposes. We use Your information for other business purpose being data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, to evaluate and improve our website, Products, marketing and Your experience.
10. For FTP and SSH. We ask for FTP and/or SSH for the Your backend so that You can solve and/or debug the issue You face during the functioning of the Product. We may ask for the information via email or support thread and deactivate the usage of the information provided by You once the solution is done.
11. Please contact [email protected] in case of any query.

HOW DO WE USE USERS’ DATA?

1. We track and transmit User behaviour data to Your Google Analytics Account, Google Ads Account or Google Merchant Center Account on real time basis so as to provide You the detailed insight of User behaviour on Your website/product, to enable You to market Your products and services better and shape the success strategy of Your business basis such data. This list of User data so transmitted is as under:
   1. Shopping Behaviour data of Your Users: product view, product click and product detailed view.
   2. Checkout Behaviour data of Users: Buy now, add to cart, remove from cart, price of product, discount, quantity of product, product ID, order ID, level of data filled in by Users, Location, City, Pin code, the level up to which the User fills in the data on the order placing page without making payment.
   3. Please contact [email protected] in case of any query.

HOW CAN WE ACCESS USERS’ DATA VIA GOOGLE? OR HOW CAN WE ACCESS USERS’ DATA VIA ACCESS TOKEN AND REFRESH TOKEN?

We comply with the Google API Services User Data Policy, including the Limited Use requirements. This means that we only collect and use user data for the purposes that are described in this policy and in the app's privacy policy. For more information about our data collection and use practices, please see our privacy policy, Google API Services User Data Policy and Limited Use Policy

1. We don’t have admin access to Your Google Analytics Account, Google Ads Account or Google Merchant Center Account unless You have explicitly shared such access in writing to us. We have programmatic access to Your Google Analytics Account, Google Ads Account or Google Merchant Center Account via Access token and Refresh token and through the below 10 services (as classified by Google), we can access the User data subject to consent provided by You:
   1. Associate You with Your personal info on Google;
   2. See Your personal info, including any personal info You’ve made publicly available;
   3. See Your primary Google Account email address;
   4. Manage Your Google Ad Manager campaigns: (View and manage Your campaigns on Google Ad Manager)
   5. Edit Google Analytics management entities: (View, add, update and delete Google Analytics management entities as well as view report data)
   6. See and download Your Google Analytics data. (See Your reporting data, including all dimensions and metrics about Your site or app; See how Your site or app data is organized, processed, and integrated with other Google products)
   7. View and manage Your Google Analytics data: (View and manage Your configuration information, View Your reports)
   8. Manage Your Google Ads campaigns: (View and manage Your Google Ads campaigns)
   9. Manage Your product listings and accounts for Google Shopping: (Submit and retrieve product listings, Update price and availability of products, Retrieve data quality feedback, Manage Merchant Centre accounts, Register and configure data feeds)
   10. Manage the list of sites and domains You control: (View and manage the list of sites and domains You control; View and manage the owners of domains You control)
2. Please contact [email protected] in case of any query.

HOW DO GOOGLE ANALYTICS, GOOGLE ADS AND GOOGLE MERCHANT CENTER MANAGE USER DATA?

1. How Google Analytics manages User Data can be read at https://support.google.com/analytics/answer/6004245?hl=en#zippy=%2Cour-privacy-policy
2. How Google Ads manage User data can be read at https://policies.google.com/technologies/ads?hl=en-US&hl=en_US
3. Learn more about Google privacy policy and safety measure You may be sharing sensitive info with this site or app. You can always see or remove access in Your Google Account on https://myaccount.google.com/permissions. Learn how Google helps You share data safely on https://support.google.com/accounts?p=3P-apps-with-access
4. Please contact [email protected] in case of any query.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We process or share Your data that we hold, based on the following legal grounds:

1. Consent: We process Your data if You have given us specific consent to use Your personal information for a specific purpose.
2. Legitimate Interests: We process Your data when it is reasonably necessary to achieve our legitimate business interests.
3. Performance of a Contract: Where we have entered into a contract with You, we may process Your personal information to fulfil the terms of our contract.
4. Legal Obligations: We may disclose Your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
5. Vital Interests: We may disclose Your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities. More specifically, we may need to process Your data or share Your personal information in the following situations:
   1. Business Transfers. We may share or transfer Your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
   2. Affiliates. We may share Your information with our Affiliates, in which case we will require those Affiliates to honour this privacy policy.
   3. Business Partners. We may share Your information with our business partners to offer You certain products, services or promotions.
6. Please contact [email protected] in case of any query.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

1. We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how You can refuse certain cookies is set out in our Cookie Policy: https://conversios.io/privacy-policy/cookiepolicy/
2. Please contact [email protected] in case of any query.

HOW LONG DO WE KEEP YOUR INFORMATION?

1. We will only keep Your personal information for as long as it is necessary for the purposes set out in this privacy Policy, unless a longer retention period is required or permitted by law. No purpose in this Policy will require us keeping Your personal information for the period longer than the consent provided by you.
2. When we have no ongoing legitimate business need to process Your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store Your personal information and isolate it from any further processing until deletion is possible.
3. Please contact [email protected] in case of any query.

HOW DO WE KEEP YOUR INFORMATION SAFE?

1. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We regularly carry out assessments to ensure the security of the data collected by us. However, please note that there is no guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any safeguards. If we learn of a security system breach, then we shall immediately notify you within the time lines required by law by e-mail as well as a notification on our Website. While, we do our best to protect Your personal information, transmission of personal information to and from our Website/product is at Your own risk.
2. Please contact [email protected] in case of any query.

DO WE COLLECT INFORMATION FROM MINORS?

1. We do not knowingly solicit data from or market to children under 18 years of age. By using the Website/Product, You represent that You are at least 18 or that You are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website/product. If we learn that You are less than 18 years and we have collected personal information from You, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If You become aware of any data we may have collected from children under age 18, please contact us at [email protected]

WHAT ARE YOUR PRIVACY RIGHTS?

1. In some regions (like the European Economic Area), You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of Your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of Your personal information; and (iv) if applicable, to data portability. To make such a request, please contact us on [email protected].
2. Since we are relying on Your consent to process Your personal information, You have the right to revoke Your consent at any time.
3. If You are a resident in the European Economic Area and You deem us processing Your personal information to be in breach of the law, You can also reach out to the local data protection supervisory authority.
4. If You are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection---switzerland.html .
5. If You have any questions or comments about Your privacy rights, You may email us at [email protected]

Account Information

1. If You would at any time, like to review or change the information in Your account or terminate Your account, please contact us at [email protected]
2. Upon Your request to terminate Your account, we will deactivate or delete Your account and information from our active databases.
3. Cookies and similar technologies: Most web browsers are set to accept cookies by default. If You prefer, You can usually choose to set Your browser to remove and reject cookies. For further information, please see our Cookie Policy: https://conversios.io/privacy-policy/cookiepolicy/
4. Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the “unsubscribe” link in the emails that we send or by contacting us using the details provided below.
5. Please contact [email protected] in case of any query.

CONTROLS FOR DO-NOT-TRACK FEATURES

1. Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting You can activate to signal Your privacy preference not to have data about Your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.
2. Please contact [email protected] in case of any query.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits you to request and obtain from us, once a year and free of charge, information about categories of personal information disclosed by us to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to us.

1. If you are under 18 years of age, reside in California, and have a registered account with the Website/product, you have the right to request removal of unwanted data that you publicly post. Data Protection Officer (DPO) [email protected]
2. CCPA Privacy Notice: The California Code of Regulations defines a “resident” as: (1) Every individual who is in the State of California for other than a temporary or transitory purpose; and (2) Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.
3. What categories of your personal information do we collect?

   Category	Examples	Collected
   A. Identifiers	Contact details, real name, email, IP address	YES
   B. Personal info (CA Records)	Name, contact, education, employment	YES
   C. Protected characteristics	Gender, date of birth	NO
   D. Commercial info	Transaction history, payment info	YES
   E. Biometric info	Fingerprints, voiceprints	NO
   F. Internet activity	Browsing history, online behavior	YES
   G. Geolocation data	Device location	YES
   H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
   I. Professional or employment-related information	Business contact details, job title, work history	NO
   J. Education Information	Student records and directory information	NO
   K. Inferences	User profiles and characteristics	YES

4. How do we use and share your personal information? More information can be found in this privacy Policy and our Cookie Policy: https://conversios.io/privacy-policy/cookiepolicy/
5. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract. We have not sold any personal information to third parties in the preceding 12 months.
6. Your rights with respect to your personal data: Right to request deletion, Right to be informed, Right to Non-Discrimination.
7. Verification process: Upon receiving Your request, we will need to verify your identity. We will only use personal information provided in your request to verify Your identity.

DO WE MAKE UPDATES TO THIS POLICY?

1. We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.
2. Please contact [email protected] in case of any query.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this Policy, you may contact our Data Protection Officer (DPO) by email at [email protected] or by post to:

CONVERSIOS SYSTEMS LLC Sharjah Media City, Sharjah, UAE P.O. Box No. 242986 Office 10, Level-1

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. Based on the applicable laws of your country, you have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to [email protected]. We will respond within 30 days.