Facebook Catalog Rejection Issues in Conversios Meta App

Sometimes Facebook doesn’t accept a few products from your feed.
This is normal and usually happens because something in the product details is missing or doesn’t match what Facebook expects.

Here are the most common reasons and what you can quickly check.

Price Issue

What usually happens

• Product has no price
• Price in Shopify is different from what Facebook receives

What to check

• Open the product in Shopify
• Make sure it has a valid price
• Save the product and sync the feed again

Product Is Out of Stock

What usually happens

• Inventory is zero
• Product is set as unavailable

What to check

• Update stock in Shopify
• Make sure the product status is Active, not Draft
• Sync the feed again

Image Problem

What usually happens

• Product has no image
• Image is broken or very low quality

What to check

• Add at least one clear product image
• Avoid blurry or placeholder images
• Save and sync again

Product Title or Description

What usually happens

• Title is too short
• Title has promo words like “FREE”, “SALE”, “50% OFF”

What to check

• Use a simple product name
• Remove offers or discounts from the title
• Keep descriptions clean and normal

Product Link Not Opening

What usually happens

• Product page is not live
• Store has a password
• Link shows an error

What to check

• Open the product link in your browser
• Make sure the product is published
• Remove storefront password if the store is live

Currency or Country Mismatch

What usually happens

• Store currency and feed country don’t match

What to check

• Check your Shopify store currency
• Make sure the feed country matches your target market

Restricted Products

What usually happens

• Facebook doesn’t allow certain products

Examples:

• Adult items
• Weapons
• Alcohol
• Medical or health-related claims

What to do

• Remove these products from the feed
• Or exclude them while creating the feed

Variant Issues

What usually happens

• Some variants have no price or image
• Duplicate SKUs

What to check

• Every variant should have:
  • Price
  • Image
  • Stock
• Fix duplicates in Shopify

Feed Not Updated

What usually happens

• Product was changed in Shopify but not updated in Facebook

What to do

• Click Sync Now
• Or enable auto-sync if available

Where You Can See the Exact Error

• Open Facebook Commerce Manager
• Go to Catalog → Diagnostics
• Click on the rejected product

Facebook will tell you exactly what’s wrong.

Still Stuck?

In most cases, the issue is with product data, not the app.

If you’re unsure:

• Check the product in Shopify
• Sync the feed again
• Reach out to us

Help: [email protected]